We have an exciting opportunity for a Helpdesk/Project Co-ordinator to join our team working on various contracts throughout Kent and Sussex based in our Sussex office in Copthorne near Gatwick.

You will be providing first line support to a number of our clients including Network Rail, while coordinating and ensuring maintenance (planned and reactive) is managed along with day-to-day operational support via telephone and email.

The role:

• Management of the helpdesk email inbox and telephone, along with administrative duties for live contracts.
• Supporting the coordination of both planned and reactive maintenance for all contracts
• Liaising with sub-contractors & suppliers and issuing Purchase Orders to both, whilst collating job information to be issued and received.
• Support the manager with scheduling reactive and preventative maintenance contracts;
• Allocate tasks to directly employed engineers or sub-contractors in a supporting capacity to the delivery and commercial team

What we are looking for:

A team player with the following attributes:

Essential

• Previous Administration experience
• Ability to work well in a fast-paced environment.
• Experience within a helpdesk function.
• Good working knowledge of construction processes and procedures.
• Self-motivated and able to act on own initiative, with a high level of attention to detail.
• Excellent I.T skills – MS Office inc. word, outlook, excel & MS Teams.
• Good communication skills including spoken and written English.
• Strong organisation skills are essential

Desirable

• Previous Facilities Management experience
• Good working knowledge of maintenance processes and procedures or experience within a helpdesk function.



Job Type:

Full-time

Salary:

£9.50-£11.00 per hour