The Opportunity:

Helpdesk Co-ordinator providing first-line support to our Facilities Management contracts. You’ll be the hub for telephone and email enquiries, coordinating planned and reactive maintenance for our contracts and ensuring day-to-day operations run smoothly. This is an office-based role where priorities can change according to business needs, so we’re looking for someone who is organised, calm under pressure and service-focused.

What You’ll Be Doing:

• Manage helpdesk email inboxes and incoming telephone calls (Helpdesk and individual contract accounts).
• Coordinate and schedule reactive jobs and planned preventative maintenance (PPM).
• Allocate tasks to directly employed engineers and subcontractors and follow up to ensure completion within target dates.
• Liaise with subcontractors and suppliers, chase actions and issue purchase orders.
• Respond to facilities queries and resolve complaints in a professional and timely manner.
• Record daily updates, reports and notes in the client’s system/CAFM and clear previous day’s report sheets unless escalation is required.
• Support the operations team with administrative tasks and cover as required to maintain service continuity.
• Participate in HSQE processes by logging incidents/near misses and supporting site safety communications.

What We’re Looking For:

• Previous experience working within a helpdesk team or in a Facilities Management role.
• Strong customer service skills and the ability to work effectively in a fast-paced environment.
• Self-motivated, punctual and able to use your own initiative with a high level of attention to detail.
• Able to work well as part of a team, including covering breaks, annual leave and short-term sickness.
• Excellent IT skills — confident with MS Office (Word, Outlook, Excel) and MS Teams; able to use CAFM or digital job-recording systems.
• Good written and verbal communication skills and a positive, professional attitude.

Desirable (but not essential):

• Experience of working with CAFM systems and logging job evidence.
• Previous experience supporting Borough Council or public-sector FM contracts.
• Experience issuing POs and dealing with suppliers / subcontractors.
• Any FM or administration qualification or customer service training.

What You’ll Get:

• Competitive rates / salary depending on experience
• Company pension
• 28 days of annual paid leave increasing to 33 days with service, including bank holidays
• On-site parking
• Paid volunteer leave
• Opportunity to work with an established contractor
• Supportive management and clear progression and training opportunities

Location: New Eltham, London

Type: Full-time Permanent